Omni-channel Engagement
Customer engagement for retail needs to be done differently and we know how!
20+
customer data sources unified on a single platform
10+
predictive customer attributes pre built on the platform
Powerful features for enhanced results
SMS
Reach customer instantly with high-impact messages whether they are promotions, alerts. or transactional updates
E-mails
A powerful medium to build, automate, and optimize communication mediums to nurture relationships with customers and drive conversions
Communicate with your customers instantly through interactive content on their most active channel for driving engagement to boost sales
Push Notifications
Engage with your customers on their phones or when they're visiting your website to ensure your messages are seen at the right time and most likely acted upon
In-App Promotions
Deliver timely, personalized messages and keep your customers informed and coming back for more
Web Notifications
Nudge your customers with relevant triggers while they're surfing for better conversion
SMS
Reach customer instantly with high-impact messages whether they are promotions, alerts. or transactional updates
Smart segmented outreach
Target specific customer segments based on different attributes to deliver relevant and effective communication to increase engagement and conversion rates
Automated Transactional Messages
Convey critical information like order confirmations, coupon issuance, to customers
Bulk SMS
Send high-volume SMS campaigns to reach larger audience group during special events such as flash sales, product launches, etc in minimum time
E-mails
A powerful medium to build, automate, and optimize communication mediums to nurture relationships with customers and drive conversions
Personalized & Templatized Content
Create specific customer segment and predefined templates to quickly do personalized communication at scale
Automated communication
Create automated multi-sequence email journeys to guide your customers the entire lifecycle of their journey (onboarding to loyalty)
Communicate with your customers instantly through interactive content on their most active channel for driving engagement to boost sales
Personalized two-way chat
Engage customers to provide feedback, or make purchases through real-time and personalized conversations
Targeted Campaigns
Deliver relevant marketing campaigns based on historic engagement data such as customer behavior, preferences to drive sales
Opt-ins & Compliance Management
Seamless consent management to adhere to WhatsApp's strict messaging policies
Push Notifications
Engage with your customers on their mobile phones or when they're visiting your website to ensure your messages are seen at the right time and most likely acted upon
Personalized & contextual notifications
Keep your brand on top of mind of the customer by delivering relevant and timely messages to increase customer interest and engagement
Mobile Push Notifications
Send notifications based on various actions such as app activity, cart abandonment, etc with actionable CTAs to keep your customers engaged at critical moments in their marketing journey
Web Push Notifications
Deliver interactive notifications with to your customers even when they're inactive on the site to drive conversions based on specific segmentation based on behaviour history
In-App Promotions
Deliver timely, personalized messages and keep your customers informed and coming back for more
Real-time customized alerts
Instantly notify your customers about offers or rewards based on their preferences and behaviour at scale while A/B testing your best variation
Pre-defined workflows
Map different use cases with your multi-format and have your in-app promotion strategy on auto-pilot
Evaluate your strategy
Effortlessly set triggers, sync data, and manage campaigns from one platform for a unified customer experience
Web Notifications
Nudge your customers with relevant triggers while they're surfing for better conversion
Real-time delivery
Leverage real-time user data to deliver web notifications and surprise pop-ups to boost conversions
Dynamic delivery
No-code setup to execute your campaign with scheduling options to optimize and experiment with delivery times
Performance Management
Analyse the effectiveness of your campaigns through conversion tracking in your revenue
Why omnichannel engagement strategy is important?
Increased Conversion Rates
Engaging customers on their preferred channels boosts response rates and conversions
Personalized Customer Interactions
With omnichannel engagement, retailers can deliver hyper-personalized messages and offers based on real-time customer behavior and preferences
Better Insights
A unified engagement strategy helps retailers gather and analyze enabling smarter marketing decisions
Optimized Marketing Spend
Retailers can tracks and allocate marketing budgets more efficiently, focusing on high-performing platforms
Enhanced Brand Loyalty
Customers who experience consistent and relevant interactions are more likely to trust and stay loyal to a brand
Future-Proofing the Business
As customer behavior evolves, an omnichannel strategy ensures retailers continue meeting customer expectations in a digital-first world
Everything you need to know
Can omnichannel engagement increase sales?
Is omnichannel engagement only for online businesses?
Can I automate omnichannel engagement campaigns?
Can omnichannel engagement help reduce churn?
What role does AI play in omnichannel engagement?
How secure is customer data in an omnichannel engagement platform?
Can I measure the effectiveness of my omnichannel engagement campaigns?
Powering loyalty and customer engagement programs of global retailers
Offering 25+ modules on a single platform
Product
Copyright © 2024 Loyalytics
All Rights Reserved
Terms and Conditions
Privacy Policy